AMI meters measure the total energy used, time it's used (helps us determine overall energy use throughout our service area) and the location. It does not measure or record power used by individual appliances or your activities in the home.
AMI meters do not collect any personal identifying information. All information we do collect is sent through an encrypted network. Benton REA has always respected our members' privacy and will continue to do so.
Yes, these meters meet industry safety standards and are designed to operate safely alongside everyday household devices. They are also widely used across the country, including all our neighboring utilities.
The American Cancer Society, the World Health Organization, and Health Canada have studied AMI meter technology and didn't identify public health risk.
The new meters radiate less radio frequency (RF) energy than your cell phone, microwave, or household WiFi.
Our Member Experience team is here to help! You can reach us at 509-786-2913 or through the Contact Us page on our website.
Yes. Crews will continue to visit properties for maintenance, service work, and system improvements as needed.
Today, outage response often starts with member calls and time spent locating the issue. Grid modernization helps us identify outages faster, direct crews more efficiently, and restore power sooner.
No. Your bill will continue to be based on your actual energy use. However, over time, older analog meters can slow down. New meters provide more precise readings, which helps ensure billing accuracy. If you notice a change, it is typically related to improved accuracy. You can always reach our Member Experience Department with any billing questions or concerns at 509-786-2913 or support@bentonrea.org.
Power will be briefly interrupted during the meter replacement, typically for less than five minutes. You will receive advance notice before your meter is replaced.
In most cases, no. Meters are typically located outside and can be replaced without anyone home. If access is needed, we will contact you to coordinate.
As Benton REA continues to modernize the system, you will benefit from a more reliable and responsive electric grid. Over time, this technology may also support better tools and insights to help you understand and manage energy use.
Updated meters help Benton REA provide better service by allowing us to:
This technology helps us operate a smarter, more responsive grid that directly benefits you.
