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Utility scams are increasing, with scammers targeting customers through phone calls, door-to-door visits, and emails. They use various tactics to trick you into giving personal information or making unauthorized payments. Stay vigilant and recognize the warning signs to protect yourself.
Common Scam Types to Watch Out For:
- Phone Calls
- Door-to-Door Visits
- Emails
- Threats of Immediate Service Disconnection
- Requests for Immediate Payment or Prepaid Debit Cards
Phone Call Scams: What to Listen For
Scammers often pose as utility representatives, claiming an error on your bill and asking for bank or credit card details to issue a refund. They may offer a “senior program” promising discounts.
Remember, your utility provider will never offer unsolicited refunds or discounts over the phone. Hang up and call (509) 786-2913 to verify your account.
Door-to-Door Scams: Don’t Let Them In
Scammers may come to your door, claiming you need to make changes, like installing solar panels due to rate hikes. They might tell you your utility provider will cover the costs.
Never let anyone into your home without an appointment, and be wary of anyone demanding immediate payment or access. Your utility provider will never show up unannounced offering unsolicited services.
Email Scams: Delete Suspicious Messages
Scammers often send emails pretending to be from your utility provider, asking for personal details. If you receive a suspicious email, delete it.
Avoid clicking links or opening attachments from unknown senders. If you're unsure about an email, call your utility provider directly to report it
How We Notify Members About Past Due Bills:
Late Payment Notification-26th of Each Month: letter and email informing member payment was overlooked; late fees will apply.
Second Notification-Beginning of Month: if still unpaid, new bill will include past due message.
Third Notification-9th Through 13th: members will receive a third reminder via phone, text, and email asking them to make a payment as soon as possible.
Disconnection Warning-Begins 15th: final phone call will be made the day of service disconnection.
If you’re unsure about any notifications received or would like more information about your account status, call (509) 786-2913—our member experience representatives are here to help!
